Erin Feldman, Ameena Falchetto and Janice Morton all suggested the word Creativity. Many people say they’re not creative, when in actual fact, every single person is creative. Although I’ve mentioned this TED talks video before, it bears repeating. And if you haven’t yet watched it in its entirety, I encourage you to do so. Not only is it spot on in terms of how our educational systems are stamping out our creativity, it’s dam funny too! Check it out here: Sir Ken Robinson, “Do schools kill creativity?”
Shakirah Dawud offered up Credibility, Confidence and Customer Service (scooping Adam Toporek who writes Customer Service Stories. But that’s OK. Adam then suggested Customer Experience. Good save Adam!)
Credibility. Where would be in life without it? But what creates credibility? How do you define it? How do you determine that someone or something is credible?
In my books, one of the underpinnings of credibility is trust. When you trust someone, their credibility quotient is pretty high. You trust them. You believe them. Can someone be credible if you don’t trust them first? I’ll be interested in your answers.
Confidence. Some would say there’s a fine line between confidence and arrogance. Kinda’ like the difference some people attribute to assertiveness and aggressiveness. Do you think there’s any sex-role stereotyping when we talk about things like confidence and assertiveness? (Yeah, I threw an “a” word in there). Do you ever hear that that women are arrogant and agressive, while men are confident and assertive, yet both are behaving with confidence? I’d love to think that this type of connotation has gone the way of the dinosaur, but I’m not so sure. What’s been your experience?
Customer Service and Customer Experience. Are they one in the same? Is service the same as experience? Weigh in on this one. I’m interested to hear your take on it.
Jacob Yount, my friend who’s lived and worked in China since 2001, offered up “clear-cut”. In Canada, we’d take that to mean a controversial logging practice, but I don’t think that’s what Jacob meant:) When I hear the words clear-cut, I think of something about which there is no doubt. Factual. Distinct. Unambiguous.
In business and in communication, it’s important to be clear-cut. What happens when your message and your methods are ambiguous?
Besides providing the word Cauliflower (see Bill, I did work cauliflower into the post:), Bill Dorman suggested Cash…as in, Cash is King (or Queen, as the case may be). I wish more people realized that it’s vital to track Cash Flow. Financial statements and projections are one thing. But it is cash and its flow (get it? cashflow…mwahahaha) that will make or break a business. Without keeping a finger on the pulse of what’s flowing in and what’s flowing out, you’ll end up with a dry riverbed of a business. Keep the flow flowing, and stay on top of your cashflow.
Al Smith provided ten “C” words, so I’m buzzing the buzzer on him and putting a cap on his list. You get the “greatest number of suggestions” award Al, but I’m going to focus on Communication and Connecting. (and you thought I was going to use your suggestion of “crazy”, right?)
I’m particularly intrigued with the concepts of communication and connecting, especially after having taken one week offline/off the grid.
When I started this blogging journey 8 months ago, I also became a full time “student” of social media. I read all about how important it was to connect, comment, engage and communicate. And at first it was fun. But after a while, it became a bit stressful. How to keep up with all the cool people I met? How could I grow my business while simultaneously creating compelling blog posts, commenting all over the blogosphere, going back to follow up on the replies to the comments, tweeting and facebooking and linkedin’ing and google+’ing and on and on and on…
What was, at the beginning, a joyous pursuit, was starting to feel like a ball and chain I’d created for myself.
And I know I’m not alone in this feeling. Many of us are feeling a sense of online overwhelm (I think I’ll coin the phrase “the dreaded double “o”), and are hunkering down, retracting back and re-evaluating. I know I’m not saying something new here, and perhaps I’m just reiterating the obvious. But a week away has gotten me to thinking…
What level, pace and volume of communication and connection will I maintain?
Has the pace I’ve tried to keep helped or hindered my creativity?
Has my confidence increased? (yes) Have I been viewed as a credible source? (I hope so) Have I been clear-cut in my intentions? (yes, at the beginning. But now?)
These are the questions I’m considering as I move and grow forward. They say there is no growth without discomfort. I’m prepared to be uncomfortable for a while:)