“We provide superior customer service.” “We train all our employees.” “We listen.” Really? Words are cheap. And with some of the customer (dis)service I’ve encountered lately, I would classify each of those statements patently false by those who were proudly preaching them to me. You see, I work as a…well, what the heck am I?…
I have no opportunity to Scrimshank, thanks to TheJackB (and if Jack hadn’t told me the definition of scrimshank – to evade work or duty – I’d have had to look it up) Scrimshanking (is there such a word?) is something that does not jive with success in business or life. But how about Slow…
The Letter “C” got lots of luv. Many of you wrote in to suggest your favorite “C” business words, and I’m going to do my best to cover them all. Here goes: Erin Feldman, Ameena Falchetto and Janice Morton all suggested the word Creativity. Many people say they’re not creative, when in actual fact, every…
